HOW TO ORDER FROM DOLLY ROSE

It’s my first order

Ordering from Dolly Rose is easy just follow these simple steps:

  • 1. Select a category from the menu across the top navigation, and then select a sub-category from the drop down menu
  • 2. Click on a product you would like to view in greater detail
  • 3. Choose your size, if applicable, and quantity, then click ‘add to basket’
  • 4. To add more products select ‘continue shopping’
  • 5. When you have chosen all your products proceed to the checkout by clicking on the ‘My Cart’ or “Checkout” button, and either follow the quick and simple instructions to create an account and then pay for your order, or register as a guest user before paying.

I am a returning customer

Ordering from Dolly Rose is easy just follow these simple steps:

  • 1. Log into your account using your email address and password
  • 2. Select a category from the menu across the top, and then select a sub-category from the drop down menu
  • 3. Click on a product you would like to view in greater detail
  • 4. Choose your size, if applicable, and quantity, then click ‘add to basket’
  • 5. To add more products select ‘continue shopping’
  • 6. When you have chosen all your products proceed to the checkout and follow the quick and simple instructions pay for your order.

Viewing your orders

Once you have placed your order you will be sent an order confirmation by email. You will also be able to return to our website and login to your account to view your current and past orders.

Help

If you would like any help using our website please contact us by emailing info@dollyrose.co.uk or telephone +44 (0)844 332 1226. We endeavour to answer all enquiries within 48 hours.

Delivery

We currently offer delivery to mainland UK, Europe, USA and Canada (please email us to place an order for delivery to USA or Canada). Please visit our Delivery Guide page for more information about our delivery policy and methods.

Payment

We currently accept payment via PayPal – a secure payment processing facility.

PayPal

You do not necessarily need a PayPal account to pay using PayPal. PayPal provides online vendors with a secure payment processing facility that enables buyers to pay safely using a credit or debit card.

Please see www.paypal.co.uk for further information on PayPal payments.

Prices

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.

Further information for overseas customers

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit card company.

Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

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